Skip to content
1onHost

Refund Policy

Effective date: [EFFECTIVE DATE]

We want you to be happy with 1onHost. This policy explains when you can get your money back. It is part of our Terms of Service.

30-day money-back guarantee: shared and WordPress hosting

If you cancel a new shared or WordPress hosting plan within 30 days of the first payment, we refund that first payment in full. The guarantee applies once per customer and only to the first billing period.

Not refundable

  • Domain registrations, renewals and transfers (they are paid to the registry at once).
  • VPS and dedicated servers, including setup fees: they are bought from our providers when you order. If a server cannot be delivered, you get a full refund or account credit.
  • NovaPanel licences and add-ons after the licence has been activated on a server.
  • Reseller balance top-ups once part of the balance has been used; an unused balance can be refunded on request within 30 days of the top-up, minus payment fees.
  • Renewals, upgrades and add-ons bought after the first billing period.
  • Services suspended or terminated for breaking our Terms of Service or Acceptable Use Policy.

Cancelling

You can cancel any service in the customer area. Choose "end of billing period" to keep it until the paid time runs out, or "immediately" to stop it now. Cancelling does not by itself refund the current period, except under the guarantee above.

Downgrades and credits

When you downgrade or remove an add-on in the middle of a period, the unused difference may be added to your account credit. Account credit can pay future invoices and is not paid out in cash, except where the law requires.

How refunds are paid

Refunds go back to the original payment method within 10 business days of our approval. Payments made with account credit are refunded as credit. Payment fees charged by the payment provider may not be refundable.

Chargebacks

Please contact us before opening a dispute with your bank or PayPal. We usually solve problems faster. Accounts with an open chargeback may be suspended until it is resolved.

Your legal rights

This policy does not limit any rights you have as a consumer under the law of your country.

Contact

Open a ticket in the customer area or write to [CONTACT EMAIL].